Welcome to Andrea's CV

A selection of things I've learned and done at a selection of places. Here's a slightly longer PDF version.

Fly.io (remote) -- 04/2023-09/2024

Created technical docs for developers, including how-tos, guides, references, and API docs. See all public contributions to the Fly.io docs repo in GitHub.
Solved customer problems in the Fly.io community, then added solutions and applied user feedback to the docs.
Collaborated with internal devs and support on docs, promoting a culture of contribution across teams.
Developed processes and style guides to make contribution easier.
Improved docs architecture iteratively over time.

DigitalOcean (remote) -- 10/2022-02/2023

Edited and wrote technical content for devs, focusing on Python and Java tutorials.
Prioritized topics for publication and review by analyzing content performance.
Tested all technical content and code samples.
Collaborated with the Developer Relations team.

Shopify (remote) -- 07/2021-07/2022

Wrote tutorials, partner docs, internal process docs, and style guides.
Helped transition ownership of the API reference docs from writers to developers by creating style guidelines and providing editing support.
Created contribution guidelines that enabled support advisors to contribute to docs using GitHub.
Mentored a new team member, helping them contribute to docs in their first week.
Developed relationships with support, engineering, product, developer relations, marketing, and UX design teams.

Amdocs —- 01/2014-07/2018

Managed a team of 4 writers and reported to the Director of Software Services.
Led a 2-year project creating internal docs for AT&T’s network automation platform.
Provided the initial docs to the Linux foundation for the open-source version of AT&T's platform (ONAP).
Created internal process and style docs.
Coached team members to align their career interests with company goals.

Amdocs —- 07/2007-01/2014

Researched features and wrote documentation for installation, user, and API guides.
Worked with design and product verification in an Agile development environment.
Managed projects independently from start to finish.

Wind River —- 04/2006-07/2007

Researched and wrote Programmer’s and Migration Guides for the Interpeak IPnet stack.
Built successful relationships with developers in Sweden to assess and update their current docs.
Produced and designed content for the Online Support site.

Education